Kaseya 365 Endpoint
Device management, security and backup capabilities.
- Datto RMM or VSA options for remote monitoring and management
- Software patching, antivirus and endpoint detection
- Endpoint backup
- Managed detection and response in the Pro tier
KASEYA TECHNOLOGIES • MANAGED OPERATIONS • AUTOMATION
Connected tools.
Accountable service.
WestTech uses Kaseya technologies to support a coordinated approach to IT management, security and recovery. We are developing our Kaseya technology partnership around the services corporate clients need.
KASEYA AS PART OF YOUR SERVICE
Technology is the platform.
WestTech owns the delivery.
Connected IT tools can help technicians see device health, organise maintenance, respond to alerts and protect data. Their value depends on how they are configured and how the operational team uses them.
We scope the products, supported systems and processes around your environment. That includes which activities are automated, who reviews exceptions and how incidents are escalated.
Our role is to connect the technology to your service requirements, rather than treat every product bundle as the same managed service.
THREE DIFFERENT PARTS OF THE PLATFORM
Endpoint. User. Operations.
Kaseya 365 offerings address different needs. A product named here is not automatically included in every agreement.
Kaseya 365 User
Protection and recovery focused on people and SaaS accounts.
- INKY email protection
- BullPhish ID awareness training
- Dark Web ID monitoring
- SaaS Alerts cloud detection and response
- Datto SaaS Protection backup options
Kaseya 365 Ops
Tools that organise IT service delivery and business operations.
- Service management options including Autotask
- IT Glue documentation and knowledge management
- Asset lifecycle and reporting tools
- Workflow automation and supported AI-assisted operations
WHAT THIS MEANS FOR YOUR ORGANISATION
Connect operational signals to practical action.
See the environment
Build an organised view of supported devices, software, health and operational issues so technicians can prioritise work.
Automate routine maintenance
Use agreed patching and maintenance workflows to reduce repetitive manual work. Define exceptions and change controls for critical systems.
Connect security and operations
Bring relevant alerts into a clear escalation process, with supported detection and response capabilities matched to the service scope.
Keep documentation usable
Organise agreed asset and configuration records so support and handover do not depend entirely on individual knowledge.
Use AI with oversight
Assess supported AI-assisted features for defined tasks. Apply appropriate permissions, review and operational ownership.
Plan recovery
Connect backup technology to retention, monitoring, restore testing and the organisation’s recovery priorities.
DESIGN BEFORE DEPLOYMENT
Make the boundaries clear.
| Decision | What we establish |
|---|---|
| Products and subscriptions | The selected components, plan tiers, supported workloads and licensing. |
| Automation authority | Which tasks run automatically, where approvals are required and how exceptions are handled. |
| Service coverage | Support hours, monitoring coverage, escalation and response responsibilities. |
| Integration | How Kaseya tools work alongside Microsoft, existing security products and internal processes. |
| Review | How device changes, service reporting, recovery needs and improvement priorities are revisited. |
QUESTIONS BEFORE WE TALK
Clear answers for your next decision.
Is Kaseya 365 the same as a WestTech managed service?
No. Kaseya provides technology subscriptions. A WestTech agreement defines the implementation, management, support and responsibilities around the selected tools.
Is 24/7 MDR included with every endpoint subscription?
No. Kaseya distinguishes its Pro and Express offerings; managed detection and response is a Pro capability. The proposal confirms the product and the operational service.
Can you keep our existing Microsoft or security tools?
We review the current environment and requirements first, then assess coverage, integration and overlap before recommending changes.
Product references: Kaseya 365 Endpoint ↗Kaseya 365 User ↗Kaseya 365 Ops ↗
Product capabilities and licensing depend on the selected plan and current vendor terms.
Product capabilities and licensing depend on the selected plan and current vendor terms.
KASEYA • DATTO • SAAS PROTECTION
Cloud-to-cloud backup.
Managed around your recovery needs.
Microsoft 365 and Google Workspace provide native resilience and recovery features. Independent SaaS backup adds a separately managed recovery history for supported business information when deletion, unwanted changes or account compromise affect live data.
Microsoft 365 backup
Datto SaaS Protection supports Exchange Online, OneDrive, SharePoint and supported Teams content. We confirm the exact scope, protected users and shared resources, retention and restore limitations before deployment.
Google Workspace backup
Protect supported Workspace collaboration data with an agreed backup and recovery policy. Google Cloud virtual machines and databases require a separate workload backup design.
Our managed service can include onboarding, protection reviews, backup-job monitoring, exception handling and representative restore tests. Product selection and inclusion in any Kaseya package are confirmed in your proposal; backup does not prevent an attacker gaining access to a live account.
START A CONVERSATION
Turn IT tools into an accountable managed service.
Get a joined-up approach to monitoring, patching, security and backup. Tell us what you already use and where your team needs stronger operational support.
Corporate engagements • International projects • Managed services
Tell us about your IT operations
Include your organisation, device and user counts, current management tools and the services you need.
What happens next: we review your brief, discuss the requirements with you, and agree the next step. We use your details to respond to your enquiry. Privacy questions: sales@westtech.ie.
